Frequently Asked Questions

A deep clean is recommended for all first-time cleanings. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard clean for recurring services.

The Cleaning Specialists who come to clean your property are provided with all the equipment and materials they require by Tidy R Us. These include vacuum cleaners, cleaning solutions, and cleaning cloths that have just been laundered. Most of the cleaning supplies that we use are safe for humans and the environment. If a property owner has animals that reside inside the property, we suggest the property owner provide their own vacuum cleaner due to other homeowners may have allergies. We don't want to share animal hair with the next property. If you wish to use your own cleaning supplies instead of those provided by Tidy R Us, please give the office a call at least one working day before your scheduled cleaning. Products that are supplied by the customer ought to be non-toxic, biodegradable, and suitable for use on any surface.

For majority of the properties that we clean, we send two Cleaning Specialists. For bigger tasks, we may send out extra cleaners.

The amount of time necessary for a cleaning range from as little as one hour to as much as eight hours, depending on the size and condition of your property as well as the service that you ordered. Our Cleaning Specialists are experts in their field and have received training to maximize their productivity.

We want to make this process as simple and straightforward for you as we possibly can, but a little bit of assistance from you will go a long way toward achieving the ideal level of cleanliness. To ensure that our cleaning professionals can access all the surfaces in your house without incident, we ask that you kindly clear away any unnecessary clutter, relocate any delicate things to a secure location, and empty the sinks before we come. Also, please make sure that we will be able to access your property at the appointed day and time, as well as secure any animals that may be there.

Please give our office a call if you need to change the time of your cleaning appointment. If you cancel 24 hours before your appointment, you will receive a full refund to the payment information on file. If you cancel within 24 hours of your appointment, you will be charged a $50 scheduling fee. If you cancel within 12 hours of your appointment, it is a non-refundable full charge.

We do not charge for rescheduling if it is done 48 hours before your original booking.

No, unless it’s within the 24-hour window of your scheduled appointment. If you cancel 24 hours before your scheduled cleaning, your account will be credited with no penalty fee.

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs, we’ll ask to either reschedule, or send a different Cleaning Specialist.

No, you do not have to be present. If you are not going to be present during the cleaning, please make sure to provide property access (key and security alarm access code) in advance. If you are not present when the cleaning service arrives and you were not able to provide access in advance, we will attempt to contact you and ask for a way to enter. If the Cleaning Specialist is unable to enter the property, we reserve the right to charge you a lockout fee of one hundred percent of the total cost of the cleaning to compensate our Cleaning Specialists for the time lost.

Yes. It is preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

In addition to the cleaning packages that we offer, you have the option of booking any one of our many Add-On/Extra services. Please give our office a call if you are seeking a certain cleaning service that is not featured on our website.

Yes. We partner with Insureon.

We use all federally approved products. In some instances, “harsher” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

Yes, tipping is normal. However, there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Cleaning Specialist.

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

If you are not happy with the service for any reason, please call us immediately for further instructions. A re-scheduled cleaning must be made within 2 business days of the original appointment.

No, our rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

We’ve streamlined the cleaning services booking process by removing the standard home walk through. By selecting the appropriate options when booking your cleaning, we can ensure there will be enough time to clean your home.

Before or when the cleaner arrives at your home, please put your pets in the guest room or a lesser-used room in your home that can go without cleaning every time. Secure your pets in their kennel if they use one. If the weather is right, keep your pets outside in a safe, shady, fenced-in spot while your cleaners are working inside. Just be sure there is access to food and water, so your pets are comfortable.